Refund policy

14-Day Return and Refund Policy

You may request a return within 14 calendar days after receiving your order.

Return eligibility

To qualify for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging, tags, accessories, and proof of purchase.

How to request a return

Email info@baysonfzc.com within 14 days of delivery and include your order number and reason for the return. If the return is approved, we will provide the return address and shipping instructions and, where applicable, a return shipping label. Items sent back without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs so we can assess the issue and make it right.

Non-returnable items

Personalized or custom-made products cannot be returned unless they arrive damaged, defective, or incorrect. Sale items and gift cards are also non-returnable. Contact us before ordering if you have questions about whether a product can be returned.

Exchanges

The quickest way to receive a different item is to request a return for the original item. After the return is accepted, place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect the returned item. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider might require additional processing time. If more than 15 business days have passed since your refund was approved, contact info@baysonfzc.com.

Contact

For return or refund questions, email info@baysonfzc.com or call +971 56 189 5183.